Frequently Asked Questions
Here is a list of our most frequently asked questions:
Account Management
Can I transfer a project from my account to another one?
Yes. You can initiate a project transfer from your Project Settings (the gear icon beside the project name). For more information please refer to the Project Transfer Docs
How do I change my email address?
You can update your email address in your Account Settings. You will need to enter your password in order to change your email address, if you don't have a password or you forgot it you can (re)set your password here
Can I secure my account with Two-Factor Authentication (2FA)?
Yes! Basin offers 2FA for your account through any authenticator app or via email. Navigate to your Account Settings get get 2FA set up.
My trail is expiring, will I lose access to projects I've been invited to?
No, projects you are a collaborator on will remain accessible as long as the project owner's subscription allows.
How do I delete my account?
You can delete your account by navigating to your Account Settings and clicking "Delete Account"
Billing and Plans
How do I switch my plan?
You can switch your plan by navigating to your Billing Settings and selecting "Change Plan". Then you can select a different plan or downgrade to the free plan.
How do I update my billing settings?
You can update your billing settings, including payment method, billing address, and tax information in your Billing Settings
Form Management
Can I duplicate an existing Basin form?
Yes! You can duplicate a form by navigating to the settings for the form you'd like to duplicate and clicking the "Clone" button near the bottom of the page.
Can I insert submission data into my redirect URL?
Yes. Basin supports the use of HandlebarsJS in the redirect URL. For example you could insert the submission name parameter using {{name}}:
Read more about Redirect URLs
How can I set the auto-reply address for the notification mailer to the email address from the submission?
This should be happening automatically as long as Basin can detect the email address from the submission. You should see a warning in the submission log if Basin can't detect the email address.
I'm getting duplicate form submissions on Safari mobile (iPhone). How do I prevent this?
This is a known issue with Safari on iPhone where duplicate submissions can occur when users close and reopen the browser after submitting a form. When Safari reopens, it may re-POST the form submission, creating duplicate entries that can appear hours later.
Why this happens: If your form redirects to Basin's default success page (which has the same URL as the form submission endpoint), Safari may cache the POST request and repeat it when the browser is reopened.
Solutions:
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Use a custom redirect URL (Recommended): Configure your form to redirect to a different URL after submission. This prevents Safari from caching the POST request. See our Redirect URLs documentation for setup instructions.
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Enable duplicate spam filtering: In your form's spam protection settings, enable the option to mark duplicate submissions as spam. This will automatically filter out repeat submissions with identical content.
Either solution will effectively prevent duplicate submissions from reaching your inbox.
Security and Compliance
I have Content Security Policy (CSP) defined on my site. How do I enable submissions to Basin?
If you have CSP on your site, you might need to add these fields to your Policy to allow submissions to Basin:
If you have more questions about CSP, feel free to contact support.