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Email Notifications: Overview

Welcome to Basin's comprehensive email notification system! This section covers everything you need to know about sending, customizing, and managing emails related to your form submissions. From basic notifications to sophisticated automated responses, Basin provides powerful tools to keep you and your users informed.

Whether you're looking to receive simple submission alerts, create branded autoresponses, or build complex email workflows, you'll find the tools and guidance you need here.

What You'll Find in This Section

Here's your complete guide to Basin's email notification capabilities:

  • Overview (This Page): You are here! This page provides an introduction to all the email notification features available with Basin.
  • Notification Emails: Set up basic email notifications to receive instant alerts when forms are submitted. Configure recipients, CC/BCC, and email formats.
  • Auto Responses: Send personalized automatic responses to form submitters. Perfect for confirmations, thank you messages, and immediate engagement.
  • Custom Templates & Merge Tags: Create stunning custom email templates using HTML and Handlebars. Use merge tags to dynamically insert form data and create personalized messages.
  • Abandoned Follow-ups: Recover lost leads by automatically following up with users who abandon multi-step forms partway through completion.
  • GDPR Compliance: Send confirmation emails to maintain GDPR compliance and provide data removal instructions to submitters.
  • Custom SMTP Server: Use your own mail server for complete control over email delivery and enhanced deliverability.
  • Custom Domains: Send emails from your own domain to improve brand consistency and email deliverability.
  • BeeFree Integration: Design beautiful email templates using BeeFree's drag-and-drop editor and import them into Basin.

Choose Your Email Strategy

For Basic Notifications

Start with Notification Emails to: - Receive instant alerts when forms are submitted - Set up multiple recipients with CC and BCC - Choose between HTML, plain text, or both formats - Get complete submission details in every email

For User Engagement

Implement Auto Responses to: - Send immediate thank you messages - Provide confirmation of receipt - Share next steps or resources - Attach files like receipts or guides - Build trust and engagement with submitters

For Brand Consistency

Create Custom Templates to: - Match your brand's visual identity - Use dynamic content with merge tags - Leverage Handlebars for advanced templating - Build reusable template components

Try BeeFree Integration for: - Professional drag-and-drop email design - No-code template creation - Beautiful, responsive email layouts - Easy export to Basin templates

For Professional Delivery

Set up Custom Domains to: - Send emails from your own domain - Improve email deliverability - Maintain brand consistency - Build trust with recipients

Configure Custom SMTP for: - Complete control over email delivery - Enhanced deliverability rates - Integration with your existing mail infrastructure - Ability to send emails for spam submissions

For Compliance

Enable GDPR Compliance to: - Meet European data protection requirements - Provide data removal instructions - Send confirmation emails to submitters - Maintain regulatory compliance

Email Feature Availability

Feature Tiers

Email features are available across different plan levels:

  • Custom Templates: Premium plan and above
  • Custom SMTP: Premium plan and above (1 server), Agency plan (unlimited)
  • Custom Domains: Premium plan and above
  • Abandoned Follow-ups: Agency plan only, requires Progressive Form Capture
  • Autoresponses: Standard plan and above
  • Basic Notifications: All plans

Basin's email notification system integrates seamlessly with all form types, spam protection, and advanced features. Start with basic notifications and gradually add more sophisticated features as your needs grow.

Ready to create engaging email experiences? Choose the features that match your goals and start building better communication with your form submitters!