Auto Responses

Increase engagement by sending personalized auto response messages to the people who submit to your forms.

Setup

To access a form's autoresponse email settings navigate to Forms -> Form -> Emails, then click on the 'Auto-response' tab on the sidebar.

To enable autoresponse emails, and start sending an automatic response to every new submission to this form, simply toggle the "Enable" switch and you're good to go.

Warning

Your form must have a field with name=email for Basin to find the email address to auto-respond to.

Tip

Additional configuration options are available on this page such as customizing the text in your emails or choosing a completely custom template you've built! (Premium plan and above)

Sending emails for spam submissions

By default, Basin does not send emails when submissions are marked as spam. However, if you set up and configure a custom mail server, you have the option to send emails for spam submissions as well.

Warning

Basin will never send emails for spam submissions when using the default mail server, including when emails fail to send from your custom mail server. Make sure your custom mail server is properly configured so that spam submissions can have emails sent.

Adding attachments to autoresponse emails

Enhance your communication and engagement with your users by including relevant files directly in the autoresponse email they receive. This functionality opens up a wide range of possibilities, such as sending receipts or invoices for transactions, delivering downloadable resources like eBooks or guides, or sharing event tickets and registration details. It's also perfect for onboarding new users with welcome packets, distributing terms and conditions for compliance, or providing product documentation and instructions. Whether you're looking to streamline processes, deliver immediate value, or build stronger relationships with your audience, the ability to attach files to autoresponse emails empowers you to create a more seamless and professional user experience.

Setup

Simply upload the file(s) you want to attach to the autoresponse email. You can upload up to 5 files with a total file size of 5MB. The current supported file types are: PDF, DOCX, PNG, JPG, TXT.