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Auto Responses

Increase engagement by sending personalized auto response messages to the people who submit to your forms.

Setup

To access a form's autoresponse email settings navigate to Forms -> Form -> Emails, then click on the 'Auto-response' tab on the sidebar.

To enable autoresponse emails, and start sending an automatic response to every new submission to this form, simply toggle the "Enable" switch and you're good to go.

Warning

Your form must have a field with name=email for Basin to find the email address to auto-respond to.

GIF showing you where to setup form autoresponse emails

Tip

Additional configuration options are available on this page such as customizing the text in your emails or choosing a completely custom template you've built! (Premium plan and above)

Sending emails for spam submissions

By default, Basin does not send emails when submissions are marked as spam. However, if you set up and configure a custom mail server, you have the option to send emails for spam submissions as well.

Warning

Basin will never send emails for spam submissions when using the default mail server, including when emails fail to send from your custom mail server. Make sure your custom mail server is properly configured so that spam submissions can have emails sent.